Gaps in a Tender Process The supplier ' s understanding of the requirements
نویسنده
چکیده
Large IT systems are often acquired in a tender process where the customer states the system requirements, a number of suppliers submit their proposals, and the customer selects one of them. Usually the supplier uses an existing system as basis for his proposal. He adapts it more or less to the customer's requirements. This paper is a study of a specific tender process. The customer was a Danish municipality that supplied electrical power, water, gas, garbage collection, etc. for around 100,000 households. The customer wanted a new system for meter inspection, invoicing, planning the meter inspector's
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